FAQ

Can your products be used on color-treated hair?

Yep! The beauty of clean formulations is, they're pretty gentle on your hair. All our products are color safe.

are your products cruelty free?

Yes! We're gentle on hair, the earth and animals too. We're proud to be ~cruelty free~ <3

are your products vegan?

Yep. Everything that comes out of the limiluo (lol) is vegan. We've worked hard to find biomimetic solutions and vegan alternatives so our products have the same impact, *sans* the animal.

why are you called limiluo

Limiluo is created to convey the brand philosophy of nature, gentleness and affinity. The name is soft and memorable, integrating the gentle temperament of Southeast Asia's natural secrets, and representing the brand's commitment to creating balanced and safe daily hair care experiences with the power of plants.

What does “clean ingredients” really mean?

There is no standard definition of clean. We meticulously select ingredients from trusted suppliers, adhering to strict cosmetic regulations. Beyond this, we formulate retail products to meet retailer clean standards, such as Clean at Sephora and Target Clean. Each chosen ingredient is rigorously assessed for safety, with our formulas vetted by expert toxicologists.

In addition, we always formulate without sulfates, parabens, phthalates, mineral oil, talc, or gluten in our products.

Are your products safe to use on children?

Children may have unknown allergies and may be more sensitive to specific ingredients than adults, which is why we always recommend consulting a physician first if you have any concerns.

How do I know what my hair type is?

We define the different categories of hair type as:

Straight: Hair strands tend to not have a bend or a curl.
Wavy: Hair has a slight bend or wave pattern; somewhere between straight and curly.
Curly: Hair has a definite curl, S-shaped, or loopy pattern. Can be prone to dryness and frizz.
Coily: Hair has a tight curl, spiral, or zig-zag pattern; tighter curls than curly hair.

How do I know what my hair thickness is?

Hair structure doesn’t refer to the number of hair strands you have, but rather the thickness of each individual strand.

Fine: A single strand is thinner than a sewing thread. If you take a strand of hair between your fingers you don't feel anything.

Medium: A single strand is about the thickness of a sewing thread. If you take a strand of hair between your fingers you can feel the hair.

Coarse: A single strand is thicker than a sewing thread. If you take a strand of hair between your fingers you can feel a strong, thick strand.

What is your stance on controversial ingredients?

Your safety and well-being are always our top priority. Our formulations are all reviewed for safety by external toxicologists and all raw materials are reviewed for safety and compliance. As well as doing safety testing on all formulas. We also never formulate with: sulfates, parabens, phthalates, triclosan, mineral oils, formaldehyde, among others.

When can I expect my order?

Here’s how it works: you order, we formulate, and then we ship! This process typically takes 7-9 business days from the time the order is placed. Once your order has been filled and shipped, you will receive a notification with a unique tracking link. Your order confirmation will include our best estimate of your package's arrival date. International orders take a bit longer due to customs and local carrier delivery processing.