Thank you for purchasing our shampoo and hair care products. To ensure your shopping experience, we have established the following return and refund policy. By placing an order, you acknowledge that you have read and agree to these terms.

 
  1. Return Time Limit
     
    You may apply for a return or refund within 30 days of the delivery date. Applications submitted after this period will not be processed.
     
  2. Eligibility for Returns & Refunds
     
    • If products are defective, missing, incorrectly shipped, or damaged upon arrival, we cover all shipping costs and offer free returns and full refunds.
    • Unopened, unused items with intact packaging and in resalable condition qualify for a return for any reason; return shipping fees are the buyer’s responsibility.
    • Allergic or uncomfortable reactions: Due to individual differences in scalp and skin conditions, please discontinue use immediately if irritation occurs. To request a return for this reason, you must provide clear feedback and proof of the product’s remaining condition, subject to customer service review.
     
  3. Non-Returnable Items
     
    • Opened, used, damaged, or incomplete products that cannot be resold.
    • Items returned due to personal choice of wrong hair type, scent, or size, or subjective dissatisfaction with results (personal perception is not considered a quality issue).
    • Gifts, samples, and customized products are non-returnable unless defective.
     
  4. Application Process
     
    Please submit your request via our official customer service channel, including your order number, product photos, and a description of the issue. Once approved, we will process your refund within 3-7 business days after receiving and inspecting the returned items. Refunds will be issued to your original payment method, with processing times varying by payment provider.
     
  5. Additional Notes
     
    We reserve the right to update this policy at any time. Changes will be posted on our official website and will take effect immediately upon publication. We reserve the final right to interpret the terms of this policy.